FLOCRED Private Limited · CIN: U67100DL2022PTC400764 · FLOCRED Micro Foundation · RBI Compliant LSP
Please read these Terms carefully. By accessing or using FLOCRED's website, ARIA AI, or any service, you agree to be legally bound by these Terms. If you do not agree, discontinue use immediately.
"FLOCRED" means FLOCRED Private Limited, CIN: U67100DL2022PTC400764, registered in Delhi.
"FLOCRED Micro Foundation" means our CSR arm (CIN: U85300DL2022NPL400765) focused on financial literacy and inclusion.
"ARIA" means our AI Finance Concierge, powered by Anthropic's Claude AI, providing loan matching and financial guidance.
"Platform" means www.flocred.com, its subdomains, mobile apps, and all associated tools.
"User" means any individual accessing or using the Platform.
"Lender" means any bank, NBFC, or regulated financial institution whose products are listed or compared on the Platform.
"LSP" means Lending Service Provider as defined under RBI's Digital Lending Guidelines (September 2022).
By accessing the Platform or interacting with ARIA, you confirm you have read, understood, and agree to be bound by these Terms, Privacy Policy, and Disclaimer. These Terms apply to all visitors, Users, and Lender Partners.
FLOCRED operates as a Lending Service Provider (LSP) under RBI Guidelines on Digital Lending (September 2022). We provide:
FLOCRED does NOT lend money directly. We do not make credit decisions. All loan approvals, rates, and terms are determined solely by the respective regulated Lender. Eligibility results are indicative estimates and do not guarantee loan approval.
To use this Platform, you must: be a resident of India aged 18+, have legal capacity to enter binding contracts under the Indian Contract Act 1872, provide accurate and truthful information, and not use the Platform for unlawful purposes.
ARIA is an AI assistant powered by Anthropic's Claude AI. By using ARIA, you acknowledge:
ARIA is India's first AI Finance Concierge. She is designed to be helpful, accurate, and transparent. She will tell you when she is uncertain and recommend seeking human advisor guidance for complex situations.
All content on the Platform — including ARIA, text, graphics, algorithms, and FLOCRED brand — is the exclusive property of FLOCRED Private Limited, protected under Indian intellectual property laws. Users may not reproduce, distribute, or commercially exploit any content without prior written permission.
Indicative Estimates Only: Loan eligibility results, rates, and EMI calculations are indicative based on self-reported data. They do not constitute a loan offer or guarantee of any kind.
FLOCRED makes no warranty that: the Platform will be error-free or uninterrupted; interest rates displayed are the final rates offered by Lenders; any User will receive loan approval; or information is complete and up-to-date at all times.
To the maximum extent permitted by Indian law, FLOCRED shall not be liable for: any loan rejection or financial loss from Lender interactions; inaccuracy in ARIA's estimates due to incorrect user-provided information; actions or delays by third-party Lenders; or any indirect or consequential damages from Platform use.
FLOCRED is not responsible for: terms, rates, or fees charged by any Lender; loan approval or rejection decisions; conduct of any Lender after referral; or disputes between a User and a Lender. Links to third-party sites do not constitute endorsement by FLOCRED.
Grievance Officer: FLOCRED Grievance Team
Email: grievance@flocred.com
Phone: +91-9319369315
Response Time: Within 30 days
Unresolved complaints may be escalated to RBI's Integrated Ombudsman Scheme at cms.rbi.org.in.
These Terms are governed by the laws of India. Any dispute is subject to the exclusive jurisdiction of courts at New Delhi, India.
Short version: We collect only what we need to help you find a loan. We never sell your data. We share it only with lenders you choose. ARIA's conversations are stored securely. You can delete everything by emailing us.
FLOCRED Private Limited (CIN: U67100DL2022PTC400764) is the Data Fiduciary responsible for processing your personal data on www.flocred.com. We operate as an LSP under RBI Digital Lending Guidelines (September 2022) and comply with DPDPA 2023.
We share your data only with: Lenders you select; technology partners (cloud infrastructure, CRM, communication platforms — all under data processing agreements); regulators where required by law.
We never sell, rent, or trade your personal data to advertisers, data brokers, or unrelated third parties. Ever.
To exercise any right, email privacy@flocred.com. Response within 30 days.
Your conversations with ARIA are: encrypted in transit and at rest; stored for 13 months then anonymised; used to improve ARIA's advice accuracy; never shared with third parties without your consent; and subject to Anthropic's data handling policies for the Claude AI model that powers ARIA.
FLOCRED's eligibility check via ARIA is a soft inquiry — does not appear on your CIBIL report and has zero score impact. When you formally apply to a Lender, that Lender runs a hard inquiry which appears on your report. ARIA minimises unnecessary hard inquiries by matching you to lenders most likely to approve.
We use: Essential cookies (platform function); Analytics (Google Analytics — opt-out available); Marketing (Google Ads, Meta Pixel — opt-out available). Manage preferences via browser settings.
We implement: 256-bit SSL/TLS encryption for all data in transit; encrypted storage for sensitive personal data; access controls limiting data to authorised personnel; regular security audits. Report security concerns to security@flocred.com.
Privacy queries: privacy@flocred.com
Data Protection Officer: grievance@flocred.com
Phone: +91-9319369315
Escalation: Data Protection Board of India
Important Notice: FLOCRED Private Limited is a Lending Service Provider (LSP). We do NOT lend money directly. ARIA's outputs are indicative estimates, not financial advice or loan guarantees.
FLOCRED Private Limited (CIN: U67100DL2022PTC400764) is not a lender, bank, or NBFC. We act as an intermediary that facilitates connections between loan seekers and regulated banks and NBFCs. All lending decisions are made exclusively by the respective regulated Lender.
ARIA is an AI assistant. Her outputs are: based on self-reported user data and publicly available lender information; updated monthly but may not reflect the latest policy changes; indicative estimates and NOT binding on any Lender or on FLOCRED; not a substitute for independent financial advice. Always verify information with the lender directly.
Loan eligibility results, loan limit estimates, and interest rate comparisons are indicative and approximate. They do not guarantee loan approval, constitute a loan offer, or bind any Lender. Actual rates depend on CIBIL score, income, employer, Lender's current policy, and RBI guidelines.
Rates marked with * are starting rates for best-profile applicants. Actual rates may be higher. Processing fees, prepayment charges, and other costs vary by lender and are disclosed by the Lender directly.
FLOCRED has referral arrangements with partner banks and NBFCs. When a loan is disbursed through FLOCRED, we receive a referral fee from the Lender. This does not result in additional cost to the borrower. FLOCRED's service is always free to borrowers.
FLOCRED operates in compliance with: RBI Guidelines on Digital Lending (September 2022); DPDPA 2023; Information Technology Act 2000; Companies Act 2013; Consumer Protection Act 2019. DPIIT Recognised Startup.
Nothing on this Platform, including ARIA's responses, constitutes financial, legal, tax, or investment advice. Consult a qualified financial advisor before making any borrowing decision.
FLOCRED's RBI Compliance Status: Fully compliant with all applicable RBI Guidelines on Digital Lending (September 2022). Reviewed and updated quarterly.
If you believe any lending practice is unfair, you may contact the RBI Integrated Ombudsman Scheme at cms.rbi.org.in or call 14448.
FLOCRED follows a Fair Practices Code aligned with RBI guidelines:
Grievance Officer: FLOCRED Grievance Team
Email: grievance@flocred.com
Phone: +91-9319369315 (Mon–Sat, 9 AM–7 PM)
Address: FLOCRED Private Limited, Delhi, India
Response Time: Acknowledgement within 3 working days. Resolution within 30 days.
Under the RBI Digital Lending Guidelines and Information Technology Act 2000, FLOCRED maintains a Grievance Redressal Mechanism accessible to all users.
FLOCRED Micro Foundation (CIN: U85300DL2022NPL400765) is our Section 8 (non-profit) company focused on financial literacy and inclusion in Delhi NCR.
FLOCRED Micro Foundation is a not-for-profit organisation established under the Companies Act 2013 (Section 8). Our mission is to promote financial literacy among underserved communities in Delhi NCR — particularly daily wage workers, informal sector employees, and first-generation borrowers who lack access to fair credit.
The Foundation is funded by a 2% contribution from FLOCRED Private Limited's annual revenues, aligned with the Companies Act 2013 CSR mandate. Annual reports are filed with the Ministry of Corporate Affairs and available on request.